Privacy policy.
Last updated: 14 May 2026
Welcome to Burn Valley.
We are committed to protecting your privacy and handling your personal information in a transparent and secure way.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, make a booking, purchase products or gift cards, or contact us.
1. Who We Are
Burn Valley Ltd (“we”, “us”, “our”) is a company registered in England and Wales and operates cabin accommodation rentals and related online sales through Burn Valley.
Registered in England and Wales.
Company Number: 16627504.
Registered Office:
Wortha Mill
Brentor
PL19 0LN
United Kingdom
Contact Email:
burnvalleycabins@gmail.com
For the purposes of UK data protection law, Burn Valley Ltd is the data controller responsible for your personal data.
2. What Information We Collect
We may collect and process the following personal information:
Information You Provide Directly
When you make a booking, enquiry, or purchase, we may collect:
Full name
Email address
Telephone number
Billing address
Booking details
Guest information
Special requests or stay preferences
Communication history with us
Identification documents or verification details where reasonably required for booking, fraud prevention, or legal compliance
Gift card recipient details where applicable
Payment Information
Payments are processed securely by Stripe.
We do not store your full card details ourselves.
Website Usage Information
We may automatically collect technical information such as:
IP address
Browser type
Device information
Website pages visited
Time spent on pages
Referral sources
This information may be collected using cookies and analytics tools.
3. How We Use Your Information
We use your information to:
Process and manage bookings
Take payments
Communicate about your stay or purchases
Send booking confirmations and arrival information
Respond to enquiries
Provide customer support
Send service-related messages via email or WhatsApp where appropriate
Manage gift card and product orders
Improve our website and services
Detect fraud or misuse
Meet legal and regulatory obligations
Where you have opted in, we may also send occasional marketing emails about offers, updates, or news.
You can unsubscribe from marketing emails at any time.
4. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases for processing your data:
Contract — where processing is necessary to fulfil a booking or order
Legitimate interests — to operate and improve our business and services
Consent — for optional marketing communications
Legal obligation — where we must comply with legal or regulatory requirements
5. Booking System & Third-Party Providers
We use trusted third-party providers to help operate our business.
These may include:
InnStyle PMS for booking management
Stripe for payment processing
Google Analytics for website analytics and performance monitoring
These providers may process personal data on our behalf in accordance with their own privacy policies and applicable data protection laws.
We do not sell your personal data to third parties.
6. WhatsApp Communications
In some cases, we may communicate with guests using WhatsApp in relation to bookings, arrival information, or customer service.
These communications are used solely for operational and customer support purposes.
These communications are necessary for the performance of your booking contract or for legitimate customer service purposes.
7. Marketing Communications
If you subscribe to our newsletter or marketing emails, we may send updates, offers, and promotions relating to our cabins, gift cards, or products.
You can unsubscribe at any time by:
Clicking the unsubscribe link in any marketing email; or
Contacting us directly
We will never send SMS marketing messages.
8. Cookies & Analytics
Our website may use cookies and similar technologies to:
Ensure the website functions properly
Understand how visitors use the site
Improve performance and user experience
Some cookies may be placed by third-party services such as Google Analytics or embedded booking systems.
You can control cookies through your browser settings.
9. How Long We Keep Your Data
We only keep personal information for as long as reasonably necessary, including:
To fulfil bookings and orders
For accounting and tax records
To resolve disputes
To comply with legal obligations
When data is no longer required, it will be securely deleted or anonymised.
10. International Data Transfers
Some of our service providers may process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
11. Your Rights
Under UK data protection law, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing
Request transfer of your data where applicable
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
You can also contact the ICO via:
Information Commissioner's Office (ICO)
12. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.
However, no method of electronic transmission or storage is completely secure.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updates will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Burn Valley Ltd
Wortha Mill
Brentor
PL19 0LN
United Kingdom
Email: burnvalleycabins@gmail.com